AnywhereNow and Meridian IT team up on Microsoft Teams customer engagement
AnywhereNow and Meridian IT have formed a partnership to help organizations bring customer engagement, AI, and workflow automation into Microsoft Teams. The move is designed to help enterprises use existing Microsoft investments to modernize contact center operations without changing how employees work.
Why it matters: - The partnership aims to move customer engagement into Microsoft Teams, where employees already spend time. - Organizations can potentially get more value from existing Microsoft investments while simplifying contact center operations. - The collaboration is designed to support AI-powered engagement and workflow automation at enterprise scale.
What happened: - AnywhereNow announced a partnership with Meridian IT Inc. on September 3, 2026. - Meridian IT is a global managed services and technology provider and a subsidiary of Meridian Group International. - The companies will combine Dialogue Cloud Neo, AnywhereNow’s Microsoft Teams-native customer experience platform, with Meridian IT’s unified communications, contact center, implementation and managed services expertise. - AnywhereNow said the partnership will expand adoption of Dialogue Cloud Neo across the Microsoft ecosystem.
The details: - Clients can bring customer conversations, workflow automation and AI into a single environment inside Microsoft Teams. - Meridian IT will help organizations define the right architecture, deploy the platform and provide long-term operational support. - The partnership is intended to create more connected experiences and more streamlined operations. - Meridian IT is already deploying the platform within its own service desk. - The two companies have already worked together on client projects using existing Microsoft Teams entitlements. - Those projects included solution design, deployment planning and managed service offerings for continuous optimization. - The partnership will also focus on developing service offerings that help organizations accelerate enterprise AI initiatives.
Between the lines: - The deal reflects a broader push to turn Microsoft Teams into a front door for customer service, not just internal collaboration. - Meridian IT’s managed services role suggests the companies are targeting organizations that want help with implementation and ongoing support, not just software. - Using existing Microsoft Teams entitlements may lower adoption friction for customers that already pay for parts of the stack.
What's next: - The companies plan to broaden deployment of Dialogue Cloud Neo across the Microsoft ecosystem. - Meridian IT will continue building service offerings tied to enterprise AI and evolving contact center needs. - Both companies expect more organizations to modernize customer engagement without disrupting existing workflows. - More information
Disclaimer: This article was produced by AGP Wire with the assistance of artificial intelligence based on original source content and has been refined to improve clarity, structure, and readability. This content is provided on an “as is” basis. While care has been taken in its preparation, it may contain inaccuracies or omissions, and readers should consult the original source and independently verify key information where appropriate. This content is for informational purposes only and does not constitute legal, financial, investment, or other professional advice.
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